Introduction

Welcome to Hayat by Ladli, a registered jewelry brand in India specializing in premium anti-tarnish jewelry designed to make gifting affordable, elegant, and accessible for everyone.

We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our website or services.

Information We Collect

To provide you with a smooth shopping experience, we may collect basic personal information such asyour name, contact number, email address, billing and shipping address, and order-related details.

We may also collect technical data such as device information, browser type, IP address, and website usage behavior to improve our services and user experience.

In certain cases, we may also receive customer-submitted images or videos, especially for order verification, unboxing confirmation, or warranty-related claims.

How We Use Your Information

We use your information to:

• Process and fulfill orders
• Provide customer support
• Manage warranty claims
• Send order updates and shipping notifications
• Improve our products and website experience
• Share promotional offers, discounts, and new product launches (with your consent)

Cash on Delivery (COD) & Order Verification

For COD orders, we may perform basic verification such as order confirmation via call or message to ensure genuine purchases and reduce misuse.

In some cases, we reserve the right to verify orders before dispatch or cancel orders if they appear suspicious or incomplete.

Data Protection & Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, or loss.

However, please note that no method of online transmission or storage is completely secure, and we cannot guarantee absolute security.

Sharing of Information

We do not sell, rent, or trade your personal information.

We may share limited data only with trusted third parties such as delivery partners, payment gateways, and service providers required to complete your order. Information may also be shared if required by law or government authorities.

Warranty & Customer Proof Data

For warranty claims and dispute resolution, we may require supporting proof such as unboxing videos or product images.

This information is used strictly for verification purposes, quality control, and fraud prevention.

Cookies & Tracking

Our website may use cookies and similar technologies to enhance user experience, analyze website performance, and improve services. You may choose to disable cookies through your browser settings.

Your Rights

You may request access to your personal data, corrections to inaccurate information, or request deletion of your data, subject to legal and transactional requirements.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the revised date.

Contact Us

If you have any questions regarding this Privacy Policy, your personal data, order-related concerns, or if you wish to raise a complaint, you  contact us at:

We are committed to responding to all queries in a timely and reasonable manner as per applicable laws and business standards.

Email: info@hayatbyladli.com
Phone: +91 92291 09148
Website: www.hayatbyladli.com

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Grievance Officer (As per IT Rules, 2011)

In compliance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, Hayat by Ladli has appointed a Grievance Officer to address user concerns and privacy-related issues.

Name: Mozammil Alam
Designation:Founder & Operation Head
Email: info@hayatbyladli.com
Phone: +91 92291 09148
Address: Kirani Ghat, Near Petrol Pump, Gaya, Bihar – 823001, India

Users may contact the Grievance Officer for any concerns related to data privacy, misuse of information, service issues, or grievance redressal.